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Live Chat

Introducing Ed — our new live chat function

We’re excited to offer a new convenient way to connect with us. Meet Ed, our convenient and secure live chat service. Ed is here to provide “Ed-ucation” on ACU products and services, and assist with your banking needs.

Live chat is easy to use and secure when engaged from inside digital banking.

Instantly connect with one of our representatives through our website or sign into digital banking for an even better member experience.

To access the live chat, click on Ed’s purple chat icon in the bottom right-hand corner. Once you’re connected, you can also share your screen with a representative and chat on video, allowing you to easily share information.

Accessing live chat is convenient and secure. Here are some of the features and benefits.

  • Connect with a representative in real-time.
  • Click the chat icon and connect with us – no need to install anything.
  • Collaborate through screen sharing. Our representatives can walk you through an application or troubleshoot a problem you are experiencing in a highly secure environment.

To access the live chat, click Ed’s purple chat icon in the bottom right-hand corner. Let's chat!

Meet Ed

You might be wondering why we named the live chat "Ed".

Ed McCaffrey was one of Assiniboine Credit Union’s founders and the first member in 1943. He played a significant role in shaping the ACU you bank with today.

Ed has a long history at ACU, learn more about his life and legacy here.

At ACU, our job is to educate our members about their finances throughout different life stages and help improve their financial health. Ed is one of the tools that we use to help spread that education.

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