Resolving Member Concerns

Your satisfaction is our top priority and we appreciate the opportunity to serve you.

If you’re not satisfied with any aspect of your ACU member experience, the first step is to contact the branch, department or Member Communication Centre where you received the service. We always aim to resolve your concern upon first contact, however, if your concern is not resolved to your satisfaction, you may ask to speak to a manager to assist your further. Here are other ways to reach out to us:

• To reach a branch or Member Communication Centre:
  Phone: 204.958.8588
  Toll free: 1.877.958.8588 (North America only)
  Fax: 204.958.7348
  Toll-free 1.855.299.5566 (North America only)
  cu@acu.ca
  
  
• Secure message through online or mobile banking.
  Not sure how to use this feature? Please check out the “What is the secure messaging feature” here.
  
  
• PO Box 2, Stn Main
  Winnipeg, MB R3C 2A1
  
  
• Click here to find an ACU branch.

If your concern is still not resolved to your satisfaction, you can ask that your concern be escalated to a member of our Senior Management Team.

If your concern is related to a contravention of the Credit Union or Caisses Populaires Act (CUCP Act), you may wish to contact the Financial Institutions Regulation Branch (FIRB). FIRB administers the CUCP Act, oversees compliance and ensures the public interest is protected.

See also ACU's commitment to the Market Conduct Code