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Listening, responding, resolving

We value your feedback and are committed to addressing your concerns with fairness, transparency and care.

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How we resolve member concerns

We appreciate the opportunity to serve you and your satisfaction is our top priority. 

If you’re not satisfied with any aspect of your ACU member experience, the first step is to ask to speak with the manager of the individual at the branch, department or Member Communication Centre where you received the service. We always aim to resolve your concern at this level—and upon first contact. 

However, if your concern is still not resolved to your satisfaction, you can bring it to our attention through one of the following channels:

To reach a branch or Member Communication Centre:

  • Phone: 204.958.8588
  • Toll free: 1.877.958.8588 (North America only)
  • Fax: 204.958.7348
  • Toll-free fax: 1.855.299.5566 (North America only)
  • Email: cu@acu.ca

Secure message through online or mobile banking

Not sure how to use this feature? You can find more information on this feature on our Digital Banking Account Management page.

Mail us

Assiniboine Credit Union
Box 2, Station Main
Winnipeg, MB R3C 2G1

If your concern is related to a perceived contravention of the Credit Unions and Caisses Populaires Act (CUCP Act), you may wish to contact the Financial Institutions Regulation Branch (FIRB). FIRB administers the CUCP Act, oversees compliance and ensures the public interest is protected.

Please view ACU's commitment to the Market Conduct Code.

Have questions? We're here to help.

Whether you're looking for more information or need guidance on your next financial move, our team is ready to support you. Reach out and let us know how we can assist.

Contact us