Your satisfaction is our top priority and we appreciate the opportunity to serve you.
If you’re not satisfied with any aspect of your ACU member experience, the first step is to contact the branch, department or Member Communication Centre where you received the service. We always aim to resolve your concern upon first contact, however, if your concern is not resolved to your satisfaction, you may ask to speak to a manager to assist your further. Here are other ways to reach out to us:
If your concern is still not resolved to your satisfaction, you can ask that your concern be escalated to a member of our Senior Management Team.
If your concern is related to a contravention of the Credit Union or Caisses Populaires Act (CUCP Act), you may wish to contact the Financial Institutions Regulation Branch (FIRB). FIRB administers the CUCP Act, oversees compliance and ensures the public interest is protected.
See also ACU's commitment to the Market Conduct Code