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Inclusion and member accessibility

ACU is committed to accessibility and meeting the needs and abilities of all people by providing products and services in a manner that maintains their dignity and independence. 

ACU is committed to meeting the requirements of The Accessibility for Manitobans Act.

Creating a credit union where everyone belongs

ACU’s Accessibility Service Policy is available to all members upon request, in formats that meet the needs of persons with disabilities.  
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To receive a copy of ACU’s Accessibility Policy, choose one of the following options:

ACU strives to deliver on its commitment to accessibility in all areas of its operations

Information and communications

When providing information to or communicating with a person with a disability, ACU will, upon request, provide the information and communication in an accessible format or with a communication support.

Accessible service

We strive to provide barrier-free access to our products and services. We welcome and support all persons with disabilities who use assistive devices, support persons or service animals.

Support persons

Support persons are welcome to accompany persons with disabilities as they conduct their business at ACU. At events for which a fee is charged, no fee will be charged for the support person accompanying a person with a disability.

Service animals

Unless otherwise prohibited by law, persons with disabilities will be permitted to be accompanied by a service animal on ACU premises.

Disruption in service

Depending on their severity and anticipated duration, notifications of current and pending disruptions in service will be displayed on premises, posted on the ACU website and recorded on ACU’s interactive voice response system. 

Accessibility request and feedback process

An accessibility request and feedback form is available as an online submission or downloadable PDF. You can also request a copy at any ACU branch. We’ll acknowledge receipt of the form within seven business days.

Employment at ACU

ACU welcomes all potential employees and is guided by accessible employment policies and practices. Policies are available upon request, in accessible formats.

Management responsibilities

Management is responsible for developing and implementing appropriate procedures and controls in compliance with The Accessibility for Manitobans Act, the Accessible Customer Service Standard and Accessible Employment Standard regulations — and for ensuring that employees are aware ACU’s responsibilities. 

Date of President & CEO approval: November 19, 2024

Assiniboine Credit Union is the sole interpreter of this policy and reserves the right to modify and/or delete this policy at its sole discretion.

ACU's Accessibility Statement

We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website and explains what we have done to make the website accessible.

Adjust your computer's settings for a better experience

You can improve your online experience by customizing your computer's settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.

Keep your browser updated

We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies.

Our website accessibility is in accordance with WCAG 2.0

We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.

Having troubles using our website?

If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.

Contact us