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Member Communication Centre

Need some help? Our professional, upbeat and very friendly contact centre team is ready to take your calls and answer your questions.

Mon - Fri 8:00 a.m. - 8:00 p.m. (CST)

Sat 9:00 a.m. - 4:00 p.m. (CST)

Phone 204.958.8588 (toll-free 1.877.958.8588)

Fax: 204.958.7348 (toll-free 1.855.299.5566)

Send your email inquiries to cu@acu.ca
ACU offers Secure Email to ensure your personal identifiable and financial information remains secure. Secure email must be initiated by an ACU representative, it uses email inscription, which involves encrypting, or disguising, the content of email messages sent from or to parties in order to protect potentially sensitive information, including personal or financial details, from being read by anyone other than intended recipients.

Accessing a Secure Email

  • You will receive a link to access your Secure Email through the personal email you provide to ACU staff
  • Once you receive email notification of your Secure Email, select the Click here link
  • You will be prompted to create an account if you have not already created one for your personal email address
  • After filling in the details and clicking Continue, you will be directed to your Secure Email inbox

Replying to a message and attaching a File

  • Once logged in, select the desired message on the left panel
  • Click Reply
  • Attach files by selecting Attach a File > Add
  • Navigate to the desired file and click Open. The attached file will appear beneath the Subject line
  • Click Send


Deleting a message

  • Secure Emails will automatically delete after 30 days. You cannot delete Secure Emails.


Saving an attachment

  • Once logged in, select the desired message from the left panel
  • Click the attachment located under the message details
  • Select Save As in the pop-up dialogue and select
  • Navigate to the desired location and click Save


Saving an email

  • Once logged in, select the desired message from the left panel
  • Hover over the Save As button in the top right corner and select the desired download from the dropdown list


Resetting passwords

  • If you forget your password, you may prompt your security question by selecting Forgot Password in the login screen
  • Answer the security question and click Continue
  • The user will be prompted to create a new password
  • If you forget the answer to your security question, please contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can contact our Member Communication Centre


User locked out

You will be locked out of your accounts after too many failed authentication requests. You can either:

  • Click the Forgot Password link in the login screen and reset your password
  • Contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can call us at 204.958.8588 (toll-free 1.877.958.8588).

For Secure Email FAQs, click here.

For Secure Email Terms and Conditions, click here.

Book an appointment online at a time and location that suits you best.

Manitoba Relay Services provides an operator-assisted service.

Using your TTY machine, please dial 711

Using your computer, please log in here.

Looking for an ATM or Branch near you? Click here.

Lost your card, or had it stolen?

If your ACU Debit Card or ACU Collabria Visa Card is lost, stolen or is being misused, please contact us immediately.


ACU Debit Card

To report a lost debit card or any unauthorized account activity:

Call us at 204.958.8588 (toll-free 1.877.958.8588) Mon-Fri, 8a.m. - 8p.m. (CST); Sat, 9a.m. - 4p.m. (CST)

Outside of regular business hours:

Call toll-free 1.888.277.1043 and request that your debit card be cancelled. Then get in touch with us during regular business hours. We'll send you a new card and answer your questions.


ACU Collabria Visa Card

To report a lost Collabria Visa card:

Call toll-free 1.855.341.4643 - 24 hours a day, 7 days a week.

Closure Hours for Remembrance Day

Wednesday, November 11, 2020

All ACU locations, including the Member Communication Centre, will be closed.

Thursday, November 12, 2020

All ACU locations, including the Member Communication Centre, will be open.

The following branches and the Member Communication Centre will be open on Saturday, November 7, 2020:

South Winnipeg North Winnipeg West Winnipeg East Winnipeg
2659 Pembina Highway. 2211 McPhillips Street 3217 Portage Avenue 1609 Regent Avenue
1210 St. Mary's Road 360 McGregor Street 5930 Roblin Blvd 655 Henderson Hwy
620 Sterling Lyon Parkway 2567 Main Street 694 St. James Street

For regular branch hours, visit: branch/ATM page.

Dean Beleyowski
Director, Marketing
204.258.3506
dbeleyowski@acu.ca

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