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Member Communication Centre
Phone 204.958.8588 (toll-free only available in North America 1.877.958.8588)
Fax: 204.958.7348 (toll-free only available in North America 1.855.299.5566)
Accessing a Secure Email
- You will receive a link to access your Secure Email through the personal email you provide to ACU staff
- Once you receive email notification of your Secure Email, select the Click here link
- You will be prompted to create an account if you have not already created one for your personal email address
- After filling in the details and clicking Continue, you will be directed to your Secure Email inbox
Replying to a message and attaching a File
- Once logged in, select the desired message on the left panel
- Click Reply
- Attach files by selecting Attach a File > Add
- Navigate to the desired file and click Open. The attached file will appear beneath the Subject line
- Click Send
Deleting a message
- Secure Emails will automatically delete after 30 days. You cannot delete Secure Emails.
Saving an attachment
- Once logged in, select the desired message from the left panel
- Click the attachment located under the message details
- Select Save As in the pop-up dialogue and select
- Navigate to the desired location and click Save
Saving an email
- Once logged in, select the desired message from the left panel
- Hover over the Save As button in the top right corner and select the desired download from the dropdown list
Resetting passwords
- If you forget your password, you may prompt your security question by selecting Forgot Password in the login screen
- Answer the security question and click Continue
- The user will be prompted to create a new password
- If you forget the answer to your security question, please contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can contact our Member Communication Centre
User locked out
You will be locked out of your accounts after too many failed authentication requests. You can either:
- Click the Forgot Password link in the login screen and reset your password
- Contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can call us at 204.958.8588 (toll-free 1.877.958.8588).
For Secure Email FAQs, click here.
For Secure Email Terms and Conditions, click here.
Manitoba Relay Services provides an operator-assisted service.
Using your TTY machine, please dial 711
Using your computer, please log in here.
Lost your card, or had it stolen?
If your ACU Debit Card or ACU Collabria Visa Card is lost, stolen or is being misused, please contact us immediately.
ACU Debit Card
To report a lost debit card or any unauthorized account activity:
Call us at 204.958.8588 (toll-free 1.877.958.8588) Mon-Fri, 8a.m. - 8p.m. (CST); Sat, 9a.m. - 4p.m. (CST)
Outside of regular business hours:
Call toll-free 1.888.277.1043 and request that your debit card be cancelled. Then get in touch with us during regular business hours. We'll send you a new card and answer your questions.
To report a lost Collabria Visa card:
Call toll-free 1.855.341.4643 - 24 hours a day, 7 days a week.
If you have been a victim of fraud, here's how to report it:
1) Call us immediately 204.958.8588 (toll-free only available in North America 1.877.958.8588).
2) After hours Email us at fraudalertusers@acu.ca and someone will get back to you the next business day.
3) If you suspect your device/email has been compromised, change your password on a different device. Learn how to reset your password here.
4) If you provided personal information or suspect it has been stolen: Contact Equifax and Transunion.
Fraud needs to be reported, even if they didn't scam you. The Competition Bureau of Canada outlines how to report frauds and scams.
If you are a victim of a scam or fraud, and have suffered property or monetary loss, contact the Winnipeg Police Service at 204.986.6222 or Report Online https://winnipeg.ca/police/report/#scam-
Holiday Closures
December Holiday Hours
Winnipeg branches
Saturday December 24 and 31, 2022 all ACU Saturday locations including Member Communication Centre will close at 3pm
Winnipeg and Gillam Branches
Monday December 26, Tuesday December 27, 2022 and Monday January 2, 2023
All ACU locations, including the Member Communication Centre, will be closed.
Tuesday, January 3, 2023
All ACU locations including the Member Communication Centre, will be open
Thompson Branch
Saturday December 24 and 31, 2022 this branch will close at 3 pm
This branch will be closed December 27, 28, 2022 and January 3, 2023.
Thompson will reopen on January 4, 2023
The following branches and the Member Communication Centre will be open on Saturday December 24 and 31, 2022 until 3pm
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For regular branch hours, check the Locations and ATMs page.
Dean Beleyowski
Director, Marketing
204.258.3506
dbeleyowski@acu.ca
To get in touch with the Board Chair, send an email to boardchair@acu.ca.
