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Member Communication Centre

Our professional, upbeat and very friendly contact centre team is ready to take your calls and answer your questions.

  • Monday - Friday 8:00 a.m. - 8:00 p.m. (CST)
  • Saturday 9:00 a.m. - 4:00 p.m. (CST)

Phone

  • Phone 204-958-8588 
    (toll-free only available in North America 1-877-958-8588)

  • Fax 204-958-7348
    (toll-free only available in North America 1-855-299-5566)

Hearing impaired

Manitoba Relay Services provides an operator-assisted service.

Email

Send your email inquiries to cu@acu.ca

Secure Email

ACU offers Secure Email to ensure your personal identifiable and financial information remains secure. Secure email must be initiated by an ACU representative, it uses email inscription, which involves encrypting, or disguising, the content of email messages sent from or to parties in order to protect potentially sensitive information, including personal or financial details, from being read by anyone other than intended recipients.

Learn more about secure email

Live chat

Instantly connect with one of our representatives via live chat on our website or while you are signed into online banking or the ACU mobile app. To access the live chat on our website or within online banking, simply click the purple chat icon in the bottom right-hand corner. If you'd like to chat while in the mobile app, navigate to the More menu and click on Contact Us. 

Holiday hours

ACU branches and our Member Communication Centre (MCC) will be closed on the following statutory holidays and modified hours dates.

All Winnipeg branches and MCC closed

  • Wednesday, January 1 – New Year’s Day
  • Monday, February 17 – Louis Riel Day
  • Friday, April 18 – Good Friday
  • Monday, May 19 – Victoria Day
  • Tuesday, July 1 – Canada Day
  • Monday, August 4 – Terry Fox Day
  • Monday, September 1 – Labour Day
  • Tuesday, September 30 – National Day for Truth and Reconciliation
  • Monday, October 13 – Thanksgiving Day
  • Tuesday, November 11 – Remembrance Day
  • Thursday, December 25 – Christmas Day
  • Friday, December 26 – Boxing Day

Early closures

  • Wednesday, December 24 – Closed at 3:00 PM
  • Wednesday, December 31 – Closed at 3:00 PM

Thompson branch holiday closures

The Thompson branch is normally open Tuesday to Saturday and closed on Mondays. For holidays that fall on a Monday, this branch will also be closed on the Saturday before.

Thompson branch closed

  • Wednesday, January 1 – New Year’s Day
  • Saturday, February 15 and Monday, February 17 – Louis Riel Day
  • Friday, April 18 – Good Friday
  • Saturday, May 17 and Monday, May 19 – Victoria Day
  • Tuesday, July 1 – Canada Day
  • Saturday, August 2 and Monday, August 4 – Terry Fox Day
  • Saturday, August 30 and Monday, September 1 – Labour Day
  • Tuesday, September 30 – National Day for Truth and Reconciliation
  • Saturday, October 11 and Monday, October 13 – Thanksgiving Day
  • Tuesday, November 11 – Remembrance Day
  • Thursday, December 25 – Christmas Day
  • Friday, December 26 – Boxing Day

Early closures

  • Wednesday, December 24 – Closed at 3:00 PM
  • Wednesday, December 31 – Closed at 3:00 PM

 

Still need to bank on a holiday?

Even when our branches are closed, you can still manage your money anytime with:

Looking for regular hours or locations?

For our regular branch hours, branch details, or to find an ATM near you, visit our branch and locator page.

Appointment booking

Book an appointment online at a time and location that suits you best.

Find branch/ATM

Looking for an ATM or Branch near you? Click here.

Replace a lost or stolen card

If your ACU Debit Card or ACU Collabria Visa Card is lost, stolen or is being misused, please contact us immediately.

ACU Debit Card

To report a lost debit card or any unauthorized account activity:

Call us at 204.958.8588 (toll-free 1.877.958.8588) Mon-Fri, 8a.m. - 8p.m. (CST); Sat, 9a.m. - 4p.m. (CST)

Outside of regular business hours:

Call toll-free 1.888.277.1043 and request that your debit card be cancelled. Then get in touch with us during regular business hours. We'll send you a new card and answer your questions.

ACU Collabria Visa Card

To report a lost Collabria Visa card:

Call toll-free 1.855.341.4643 - 24 hours a day, 7 days a week.

Resolving member concerns

Have a concern about your experience at ACU? Find out how to share it and what you can expect from our process.

Report fraud

If you have been a victim of fraud, here's how to report it:

1) Call us immediately 204.958.8588  (toll-free only available in North America 1.877.958.8588).

2) After hours Email us at fraudalertusers@acu.ca and someone will get back to you the next business day.  

3) If you suspect your device/email has been compromised, change your password on a different device. Learn how to reset your password here. 

4) If you provided personal information or suspect it has been stolen: Contact Equifax and Transunion.

Fraud needs to be reported, even if they didn't scam you. The Competition Bureau of Canada outlines how to report frauds and scams.
If you are a victim of a scam or fraud, and have suffered property or monetary loss, contact the Winnipeg Police Service at 204.986.6222 or Report Online https://winnipeg.ca/police/report/#scam-

Media contact

Sylvie Laurencelle-Vermette
Vice Présidente, Communications et Services en français
Vice President, Communications and French Language Services

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