Phone 204.958.8588 (toll-free only available in North America 1.877.958.8588)

Fax: 204.958.7348 (toll-free only available in North America 1.855.299.5566)

Instantly connect with one of our representatives via live chat on our website or while you are signed into online banking or the ACU mobile app. To access the live chat, on our website or within online banking simply click the purple chat icon in the bottom right-hand corner. If you'd like to chat while in the mobile app, navigate to the More menu and click on Contact Us.

Send your email inquiries to cu@acu.ca

ACU offers Secure Email to ensure your personal identifiable and financial information remains secure. Secure email must be initiated by an ACU representative, it uses email inscription, which involves encrypting, or disguising, the content of email messages sent from or to parties in order to protect potentially sensitive information, including personal or financial details, from being read by anyone other than intended recipients.

Accessing a Secure Email

You will receive a link to access your Secure Email through the personal email you provide to ACU staff
Once you receive email notification of your Secure Email, select the Click here link
You will be prompted to create an account if you have not already created one for your personal email address
After filling in the details and clicking Continue, you will be directed to your Secure Email inbox

Replying to a message and attaching a File

Once logged in, select the desired message on the left panel
Click Reply
Attach files by selecting Attach a File > Add
Navigate to the desired file and click Open. The attached file will appear beneath the Subject line
Click Send

Deleting a message

Secure Emails will automatically delete after 30 days. You cannot delete Secure Emails.

Saving an attachment

Once logged in, select the desired message from the left panel
Click the attachment located under the message details
Select Save As in the pop-up dialogue and select
Navigate to the desired location and click Save

Saving an email

Once logged in, select the desired message from the left panel
Hover over the Save As button in the top right corner and select the desired download from the dropdown list

Resetting passwords

If you forget your password, you may prompt your security question by selecting Forgot Password in the login screen
Answer the security question and click Continue
The user will be prompted to create a new password
If you forget the answer to your security question, please contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can contact our Member Communication Centre

User locked out

You will be locked out of your accounts after too many failed authentication requests. You can either:

Click the Forgot Password link in the login screen and reset your password
Contact the ACU staff you have been in correspondence with for assistance. Alternatively, you can call us at 204.958.8588 (toll-free 1.877.958.8588).

For Secure Email FAQs, click here.

For Secure Email Terms and Conditions, click here.

Book an appointment online at a time and location that suits you best.

Manitoba Relay Services provides an operator-assisted service.

Using your TTY machine, please dial 711

Using your computer, please log in here.

Looking for an ATM or Branch near you? Click here.

Lost your card, or had it stolen?

If your ACU Debit Card or ACU Collabria Visa Card is lost, stolen or is being misused, please contact us immediately.

ACU Debit Card

To report a lost debit card or any unauthorized account activity:

Call us at 204.958.8588 (toll-free 1.877.958.8588) Mon-Fri, 8a.m. - 8p.m. (CST); Sat, 9a.m. - 4p.m. (CST)

Outside of regular business hours:

Call toll-free 1.888.277.1043 and request that your debit card be cancelled. Then get in touch with us during regular business hours. We'll send you a new card and answer your questions.

ACU Collabria Visa Card

To report a lost Collabria Visa card:

Call toll-free 1.855.341.4643 - 24 hours a day, 7 days a week.

If you have been a victim of fraud, here's how to report it:

1) Call us immediately 204.958.8588 (toll-free only available in North America 1.877.958.8588).

2) After hours Email us at fraudalertusers@acu.ca and someone will get back to you the next business day.

3) If you suspect your device/email has been compromised, change your password on a different device. Learn how to reset your password here.

4) If you provided personal information or suspect it has been stolen: Contact Equifax and Transunion.

Fraud needs to be reported, even if they didn't scam you. The Competition Bureau of Canada outlines how to report frauds and scams.
If you are a victim of a scam or fraud, and have suffered property or monetary loss, contact the Winnipeg Police Service at 204.986.6222 or Report Online https://winnipeg.ca/police/report/#scam-