ACU - Telephone Banking - Winnipeg and Manitoba

Based on your type of accounts and setup, the menu options could be as follows:

Chequing account information

Press 1
You will then hear a listing of all 12-digit chequing account numbers.
Once you select an account, you will be able to:
- Check your current balance and most recent deposit, by pressing 1
- Review transactions, by pressing 2
  The transaction menu will include the following options:
  - for recent cheques press 1
  - for recent deposits press 2
  - for recent transactions Press 3
  - for a specific cheque press 4
  - for transactions and cheques by date range press 5
- Transfer funds to and from your chequing and other accounts, by pressing 3
  You can transfer to and from any of your chequing or savings accounts from this menu
  - Chequing to Chequing (1)
  - Chequing to Savings (2)
  - Savings to Chequing (3)
  - Savings to Savings (4)

Savings account information

For both registered or non-registered savings

Press 2
You will then hear a listing of all 12-digit savings account numbers.
Once you select an account, you will be able to:
- Check your current balance and recent deposits by pressing 1
- Review deposits and other transactions by pressing 2
Transfer funds to and from your savings and other accounts, by pressing 3
You can transfer to and from any of your chequing or savings accounts.

Term deposit information

Press 3.
You will then hear a listing of all 12-digit Term Deposit numbers.
Once you select a Term Deposit, you will be able to:
- Check your current balance by pressing 1
- Review your transactions by pressing 2
- Review your Term Deposit’s interest information by pressing 3

Loan information

Press 4
You will then hear a listing of all 12-digit Loan numbers.
Once you select a loan, you will be able to:
- Check your current balance and recent payments by pressing 1
- Review your payments by pressing 2
- Check your upcoming payment dates and amount owning by pressing 3

Change your telephone access code

Press 6
You will then be asked to enter a new Telephone Access Code (4-8 digits) followed by the # sign.
Next, the new Telephone Access Code will be repeated back to you and you will be asked to confirm it by pressing 1
You will also be able to re-enter another number if this is incorrect by pressing 2
or cancel the change altogether by pressing 9

Adding or deleting bill payees

In the past, you were able to make changes to your bill payees in telephone banking. For enhanced security purposes, any changes to your bill payees can now be made using digital banking.
Rest assured, if you need assistance adding bill payees a branch or member communication centre representative will be happy to set them up for you.

Registered and TFSA accounts

Registered and TFSA accounts in telephone banking are inquiry-only. Balances and transactions on those accounts are available for review.

Others options

Member to Member transfers

For enhanced security purposes, Member to Member transfers will no longer be available through telephone banking. If you wish to transfer money to another member you will be able to do so:

Through online banking or the mobile app: member to member transfers show in “transfer to” options.
In branch: either with your current member to member agreement, or with the 12-digit account number of the person you would like to transfer money to.

To speak to a Service Delivery Advisor

Press 0

To return to the Main Menu

Press 9

Important Information about your Telephone Access Code (TAC)

when you sign up for telephone banking, you're provided with a Telephone Access Code (TAC) number; this is different from your Personal Identification Number (PIN) which you use when accessing an ATM or making an Interacpurchase
you’ll need your TAC each time you use telephone banking
your TAC number is a security code that keeps your account safe, so write down your TAC and keep it in a safe place, or memorize it
never give your TAC to anyone else
when you receive your TAC, sign in and change it to a new number
if you ever forget your TAC, contact the Member Communication Centre; we'll ask you some questions to establish your identity and then set up a new TAC for you

Haven't used telephone banking before?

Talk to us.

Visit any ACU branch or call our Member Communication Centre and we'll set up your telephone banking agreement and a Telephone Access Code (TAC) which you'll use to securely access your account information using your telephone.

Your Telephone Access Code can be changed after the first time you sign in to telephone banking.

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Have questions? We're here to help.

Whether you're looking for more information or need guidance on your next financial move, our team is ready to support you. Reach out and let us know how we can assist.

Telephone banking Instructions

Signing into telephone banking