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To coincide with the province loosening its COVID-19 public health orders, we will be adjusting some of our policies to align with current health recommendations while keeping our members, employees, and communities safe.
Effective Tuesday, March 15, masks will be strongly recommended but not mandatory for any in-branch visits or in-person meetings under 10 minutes. Any longer in-person visits, such as meeting with an advisor, will still need a mask at this time. In-person appointments are now available for booking, but if you prefer to meet with an advisor virtually, we will continue to offer virtual appointments for the foreseeable future.
We will no longer require our members and employees to social distance after March 15; however, we encourage you to do so whenever possible. Lastly, there will be no additional changes to branch hours since our last update on February 28. Please refer to this page for up-to-date branch hours.
As we have done all along, we will be continuing to monitor the pandemic situation closely over the coming weeks. Following the guidance of public health indicators, we will continue to adjust our policies as it is safe to do so.
Other Ways to Bank:
For your convenience and comfort, we continue to encourage you to bank where you are by using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 204.958.8588 (toll-free only available in North America 1.877.958.8588) or email us at cu@acu.ca. We appreciate your patience in advance.
Our Collective Health:
We continue to monitor the situation and follow the recommendations of Manitoba Health. As this issue evolves, we remain committed to keeping you informed; we'll share more updates as we have them. Above all, please stay safe.
As the province begins to lift some restrictions and resume in-person activities, we have continuously monitored this situation and cautiously decided to expand our hours of operation.
Effective Monday, February 28, branches with previously-reduced Saturday hours will be reopening to in-person service on Saturdays, and the West Broadway branch will re-open from Monday to Friday. There will be no change to the reduced Monday-Friday hours at this time.
Over the past month, Winnipeg branches have reduced operating hours to assist in our efforts to reduce the spread of COVID-19. Consistent with decisions throughout the pandemic, ACU has considered both internal and external factors in the decision to expand hours. There will be no immediate changes to other protocols in place at this time.
Please refer to this page for up-to-date branch hours.
Winnipeg Branches with Updates:
The following branches will continue to operate from 9:30 a.m. to 5:00 p.m on Monday to Friday and Saturday from 9:30 a.m. to 4:00 p.m.
EAST
- Henderson – 655 Henderson Hwy.
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St.
- McGregor - 360 McGregor St.
SOUTH
- Pembina - 2659 Pembina Hwy. at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Rd.
WEST
- Charleswood – 5930 Roblin Blvd.
- Portage at School Rd – 3217 Portage Ave.
- St. James – 694 St James St.
- Tuxedo – 620 Sterling Lyon Pkwy.
Winnipeg Branches with No Changes:
The following branches will continue operating Monday to Friday from 9:30 a.m. to 5:00 p.m.
- True North Advice Centre – Suite 100 - 223 Carlton St.
Northern Branches:
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or Business Advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don't have to do that alone. ACU will continue to work with you to provide flexible solutions to manage these challenges together. We encourage members to use our mobile app or online banking for transactions when possible. Set up your advice meeting here.
Other Ways to Bank:
To keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca. Thank you for your patience in advance.
Our Collective Health:
These measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of seniors, children in daycare or school, and other family members who need them. As this issue evolves, we remain committed to keeping you informed; we’ll share more updates as we have them. Above all, please stay safe.
We continue to anticipate a potential increase in absences connected to illness and isolation requirements, and our branches will remain operating under our reduced hours and temporarily closing some of our branches to the public on Saturdays only, until further notice.
In addition, for the safety of our staff and members, the West Broadway branch will remain temporarily closed. ATM and Night Deposit services will remain available to members during this closure, and members can visit the True North Advice Centre for additional support.
Branches with reduced hours will resume regular hours based on current health situation at that time. Please refer to this page for up-to-date branch hours.
Winnipeg Branches Closed to the Public on Saturdays:
The following branches will be reducing their hours and will not be open to the public on Saturdays:
EAST
- Henderson – 655 Henderson Hwy.
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St.
- McGregor - 360 McGregor St.
SOUTH
- Pembina - 2659 Pembina Highway at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Rd.
WEST
- Charleswood – 5930 Roblin Blvd.
- Portage at School Rd – 3217 Portage Ave.
- St. James – 694 St James St.
- Tuxedo – 620 Sterling Lyon Pkwy.
All branches above will be open Monday to Friday from 9:30 a.m. to 5:00 p.m. and on Saturday from 9:30 a.m. to 4:00 p.m. for advice appointments only (virtual, phone or in-person).
Winnipeg Branches with no Changes in Branch Hours:
The following branches will continue operating Monday to Friday, 9:30 a.m. to 5:00 p.m.
- True North Advice Centre – Suite 100 - 223 Carlton St.
Northern Branches:
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or Business Advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will continue to work with you to provide flexible solutions to manage these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transactions, but we encourage members to use our mobile app or online banking for transactions when possible. Set up your advice meeting here.
Other Ways to Bank:
To keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca. Thank you for your patience in advance.
Our Collective Health:
These measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of seniors, children in daycare or school, and other family members who need them. As this issue evolves, we remain committed to keeping you informed; we’ll share more updates as we have them. Above all, please stay safe.
To help reduce the spread of COVID-19, and in anticipation of a potential increase in absences connected to illness, isolation requirements, and parents facing homeschooling, we will be reducing branch hours and temporarily closing some of our branches to the public on Saturdays only. These changes will be effective from Tuesday, January 11, 2022, until Saturday, February 5, 2022.
In addition, for the safety of our staff and members, the West Broadway branch will be temporarily closed, effective immediately. ATM and Night Deposit services will remain available to members during this closure, and members can visit the True North Advice Centre for additional support.
Branches with reduced hours will resume regular hours on Monday, February 7, 2022, subject to the current health situation at that time. Please refer to this page for up-to-date branch hours.
Winnipeg Branches Closed to the Public on Saturdays:
The following branches will be reducing their hours and will not be open to the public on Saturdays:
EAST
- Henderson – 655 Henderson Hwy.
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St.
- McGregor - 360 McGregor St.
SOUTH
- Pembina - 2659 Pembina Highway at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Rd.
WEST
- Charleswood – 5930 Roblin Blvd.
- Portage at School Rd – 3217 Portage Ave.
- St. James – 694 St James St.
- Tuxedo – 620 Sterling Lyon Pkwy.
All branches above will be open Monday to Friday from 9:30 a.m. to 5:00 p.m. and on Saturday from 9:30 a.m. to 4:00 p.m. for advice appointments only (virtual, phone or in-person).
Winnipeg Branches with no Changes in Branch Hours:
The following branches will continue operating Monday to Friday, 9:30 a.m. to 5:00 p.m.
- True North Advice Centre – Suite 100 - 223 Carlton St.
Northern Branches:
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or Business Advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will continue to work with you to provide flexible solutions to manage these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transactions, but we encourage members to use our mobile app or online banking for transactions when possible. Set up your advice meeting here.
Other Ways to Bank:
To keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca. Thank you for your patience in advance.
Our Collective Health:
These measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of seniors, children in daycare or school, and other family members who need them. As this issue evolves, we remain committed to keeping you informed; we’ll share more updates as we have them. Above all, please stay safe.
To help reduce the spread of COVID-19 and in anticipation of increasing absences connected to illness, isolation requirements and parents who are once again faced with home schooling, we will be reducing branch hours and temporarily closing some of our branches - on Saturdays only - to the public. These changes will be effective Tuesday, January 11, 2022 until Saturday, February 5, 2022.
Branches with reduced hours will resume back to regular hours on Monday, February 7, 2022, subject to the current health situation at that time. Please refer to this page for up-to-date branch hours.
Winnipeg branches closed to the public on Saturdays
The following branches will be reducing their hours and will not be open to the public on Saturdays:
EAST
- Henderson – 655 Henderson Hwy
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St
SOUTH
- Pembina - 2659 Pembina Highway at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Road
WEST
- Charleswood – 5930 Roblin Blvd
- Portage at School Rd – 3217 Portage Ave
- St. James – 694 St James St
- Tuxedo – 620 Sterling Lyon Parkway
These branches will be operating with the following hours:
- Monday to Friday - 9:30 a.m. to 5:00 p.m.
- Saturday – 9:30 a.m. to 4:00 p.m. (advice appointments only – virtual, phone or in-person)
Winnipeg branches with no changes in branch hours
The following branches will continue operating Monday to Friday, 9:30 a.m. to 5:00 p.m.
- West Broadway – 640 Broadway
- True North Advice Centre – Suite 100 - 223 Carlton St
Northern branches
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or business advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will continue to work with you on to provide flexible solutions to manage through these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transactions, but we encourage members to use our mobile app or online banking for transactions when possible.
Set up your advice meeting here.
Other ways to bank
In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your future
We appreciate that in addition to your family’s health you are concerned about your financial future.
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Please book an appointment with your financial advisor or our Member Communication Centre to find the right advisor to help and we can discuss what ACU programs are best for you and your financial future together.
Your patience please
We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca.
Our collective health
All of these measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of aging parents, children who are no longer in daycare or school due to closures, or family members who need them.
As this issue evolves, we remain committed to keeping you informed. We’ll share more updates as we have them. Above all, please stay safe.
In response to the increasing concerns with COVID-19 and the Omicron variant in our community, ACU is introducing a number of changes to support the safety of employees and members.
The COVID-19 pandemic continues to evolve and with growing concerns around the Omicron variant, we are committed to providing service and advice to our members while ensuring the safety of the communities in which we live and work.
We want to assure you that as we continue to remain focused on helping you achieve your financial health goals, we have measures in place to continue to provide you with personalized support. We’re here to help you by in the following ways:
Personal or business advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transaction, but we encourage members to use our mobile app or online banking for transactions when possible.
Click here to set up your advice meeting.
Other ways to bank:
In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Patience please:
We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca.
Help us keep our members, employees, and community as safe as possible. Out of an abundance of caution we still encourage wearing a mask while visiting our branches.
We are pleased to share that as of Monday, May 17, 2021, our Henderson and Portage at School Road branches are reopened to the public.
We thank members for their patience as we work to keep everyone safe.
Due to a confirmed COVID-19 exposure, the Portage at School Rd Branch will be closed while the team self-isolates. This means we will be closing the Portage at School Rd branch and are expecting to reopen the morning of May 17, 2021.
We understand the impact this has on members and will do everything we can to minimize the disruption. We encourage members to use online banking, mobile banking, and telephone banking for their day-to-day banking needs. Members requiring personal assistance can also call our Member Communications Centre at 204-958-8588 (or toll free at 1-877-958-8588).
The safety of our members and our employees remains of utmost importance to us. Given our increased safety precautions, including the use of masks, plexiglass shields, increased cleaning measures, and physical distancing requirements, we believe there is minimal risk to members and employees at this time.
If you are concerned about possible exposure during a visit to the Portage at School Rd Branch on May 4, please contact Health Links (204.788.8200 or 1.800.315.9257) and follow their recommendations.
We appreciate your cooperation in helping us make the safety of our employees, members, and the community a top priority.
Please stay safe.
Due to a confirmed COVID-19 exposure, the Henderson Branch will be closed while the team self-isolates. We plan to reopen the branch on May 18. The ATM will reopen the morning of May 7 and will be available for regular use.
We understand the impact this has on members and will do everything we can to minimize the disruption. We encourage members to use online banking, mobile banking, and telephone banking for their day-to-day banking needs. Members requiring personal assistance can also call our Member Communications Centre at 204-958-8588 (or toll free at 1-877-958-8588).
The safety of our members and our employees remains of utmost importance to us. Given our increased safety precautions, including the use of masks, plexiglass shields, increased cleaning measures, and physical distancing requirements, we believe there is minimal risk to members and employees at this time.
If you are concerned about possible exposure during a visit to the Henderson Branch on May 1, please contact Health Links (204.788.8200 or 1.800.315.9257) and follow their recommendations.
We appreciate your cooperation in helping us make the safety of our employees, members, and the community a top priority.
Please stay safe.
Due to provincial COVID-19 restrictions our branches have a maximum occupancy.
For everyone’s safety, please practice responsible social distancing by staying at least 6 feet apart.
Reminder - masks are mandatory in all indoor locations in Manitoba.
Thank you for your patience as we work to keep everyone safe.
ACU is continually assessing required actions related to the pandemic and is committed to a cautious approach, prioritizing the safety of employees, members and the community. Effective Monday, April 5 the West Broadway Branch will re-open to the public.
Winnipeg branch hours
Branches with reduced hours:
Harrow (100-900 Harrow Street East), True North Square (100-223 Carlton Street) and West Broadway (640 Broadway) will continue to maintain reduced hours and are not open Saturdays.
- Sunday: closed
- Monday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Tuesday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Wednesday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Thursday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Friday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Saturday: closed
All other Winnipeg locations are open:
- Sunday: closed
- Monday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Tuesday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Wednesday: 9:30 a.m. - 5:00 p.m. (in branch banking and advice phone appointments)
- Thursday: 9:30 a.m. - 6:00 p.m. (in branch banking and advice phone appointments)
- Friday: 9:30 a.m. - 6:00 p.m. (in branch banking and advice phone appointments)
- Saturday: 9:30 a.m. to 4:00 p.m. (in branch banking and advice phone appointments)
Northern branch hours – Operating under regular hours
Thompson – 300 Mystery Lake Rd
- Sunday: closed
- Monday: closed
- Tuesday: 9:30 a.m. - 4:30 p.m.
- Wednesday: 9:30 a.m. - 4:30 p.m.
- Thursday: 9:30 a.m. - 4:30 p.m.
- Friday: 9:30 a.m. - 5:00 p.m.
- Saturday: 9:30 a.m. - 4:00 p.m.
Gillam – 335 Railway Ave W
- Sunday: closed
- Monday: 9:30 a.m. – 12:00 p.m.
- Tuesday: 9:30 a.m. – 4:00 p.m.
- Wednesday: 9:30 a.m. – 4:00 p.m.
- Thursday: 9:30 a.m. – 4:00 p.m.
- Friday: 9:30 a.m. – 6:00 p.m.
- Saturday: closed
To stay up-to-date on current branch hours, please visit Find a branch/ATM.
At ACU, we want to do our part in preventing the spread of COVID-19 transmissions, and limit the impact of the coronavirus on our employees, members and community.
Therefore, mask-wearing in all ACU branches and other locations is now mandatory.
We encourage members to bring their own reusable mask, however, complimentary disposable masks will be available at the hand sanitizer stations near branch entrances. We encourage members to bank digitally through ACU Online or Mobile Banking, or to schedule a phone appointment with an advisor using our booking tool. To book your next meeting, click here.
We appreciate your cooperation in creating a safer environment for all of us to bank and work, and in making the safety of our members, employees and families our top priority!
For more information, visit their website at https://www.collabriacreditcards.ca/affiliate_assiniboine-credit-union/benefits/covid-19-update.aspx
You may have heard in recent news that the Canada Revenue Agency (CRA) has temporarily shut down its online services after approximately 5,500 Canadians were impacted by two security breaches. The breaches have been contained, but the CRA has temporarily disabled services on their website connected to My Account, My Business Account and Represent a Client.
What you need to know:
- All online CRA account services have been disabled by CRA until further notice.
- The shutdown of online services will impact anyone applying for emergency COVID-19 benefits, such as the Canada Emergency Response Benefit (CERB), Canada Emergency Student Benefit (CESB), or Canada Emergency Wage Subsidy (CEWS).
- For more information, please visit CRA’s website.
- The CRA will be sending letters to individuals impacted by the cyberattacks, outlining next steps on how to confirm their identity and regain control of their accounts.
- If you are concerned or have questions, please contact CRA customer service at 1-800-959-8281.
- Remember a good practice to help protect yourself from cyber fraud is to use unique, strong and complex passwords for each account. Learn how and get more fraud prevention tips on our website page.
So much has transpired around the world, our country, our cities and towns, in your personal lives and ours too here at ACU. COVID-19 has and will continue to affect the way we do business for the foreseeable future. What will not be affected is our focus on keeping you, our employees and our communities safe and ensuring you have access to the important individual financial advice you need during this challenging time.
To our valued ACU members, your health and wellbeing are our top priority. That’s why it is so important that you use our mobile, online and telephone tools to do your banking safely from home whenever you can. We are still here to provide advice when you need over the phone and email and in person when absolutely necessary. If you have been impacted by COVID-19, I encourage you to call our contact centre to make an appointment with an ACU advisor, and discuss financial relief options that are right for you. We have added to the team answering phones to support you but I ask for your patience, as the number of calls still remains very high.
To help support those who are most at risk in our community through COVID-19 we are making a $50,000 contribution to United Way of Winnipeg’s Community Response Fundand an additional commitment of $10,000 to get vital food and hygiene products to those that need them most through several community partner organizations. I want you to know that we are working hard to prevent COVID-19 from impacting our ongoing work with local partners on initiatives that build and strengthen our community over the long term; last week we launched a virtual competition called the EVERFI Financial Bee to foster financial literacy among our youth and we are working with Trees Winnipeg to create greater climate resilience right here in Winnipeg.
And to the entire ACU team, I want to take this opportunity to sincerely thank all of you who are working diligently to continue to provide our members with the advice and service they want and need during this time. COVID-19 has impacted you on a personal level as well and seeing the ACU team come together to take care of our members, our community and one another while managing the impacts of the pandemic on your lives has been nothing short of remarkable. You are a remarkable team of people.
Speaking of remarkable people, I would also like to thank the essential workers who are ensuring we can get our groceries, our insurance, and our deliveries safely. To community leaders, first responders and healthcare workers, thank you for your service and support. To business owners that have pivoted to fill a critical need in the community or who are working hard to keep their employees and suppliers contributing to the local economy, thank you for your creativity and leadership by example.
We’re all in this together and we’ll get through this together. We remain committed to keeping you informed about the actions we’re taking at ACU to support you during this time. For answers to your questions, please visit our website for the most up-to-date information. If you have urgent questions or need financial support, you can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.
Stay well. Stay safe.
Kevin.
Update: The CERB closed to retroactive applications on December 2, 2020. You can no longer apply for this benefit. If you continue to need income support, please visit this page.
ACU members can now use ACU Online Banking to enroll in the Canada Revenue Agency (CRA) direct deposit for CRA payments – including payments to be received by eligible members who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada.
By enrolling for CRA Direct Deposit, all amounts paid to you by the CRA will be automatically deposited into your bank account. This includes the CERB, income tax refunds, GST/HST credits, Canada child benefit payments, and other applicable payments.
You can sign up for CRA direct deposit using your desktop or laptop by visiting ACU’s Online Banking – My Accounts – Account Services – Set up CRA Direct Deposit.
For additional help, we’ve included some How To steps in this pdf.
What is CERB?
As of April 6, eligible members can apply for CERB through the Government of Canada. CERB is a financial relief program for Canadians impacted by COVID-19. Please note that enrolling for CRA Direct Deposit does not register you for the CERB. The CRA administers the CERB. For questions and information about CERB, please visit the Government of Canada’s website.
How CRA Direct Deposit Works
With direct deposit, you receive payments from the Government of Canada, for example your tax refunds and benefit payments, faster and securely, directly in your ACU account.
You can also sign up for direct deposit through My Account or by using the MyCRA and MyBenefits CRA apps from your mobile device, or through ACU. For more information, go to canada.ca/cra-direct-deposit.
For more information and ways to enroll for direct deposit, go to canada.ca/cra-direct-deposit.
If you are already registered for CRA Direct Deposit, you don’t need to register again unless you want to update your banking information. You can verify your direct deposit information through CRA’s online self-service portal at My Account.
Once you provide consent through ACU for your banking information to be shared with the CRA, your direct deposit information will be updated the following day.
Canadian taxpayers are eligible for the direct deposit enrolment service. If an individual has never filed a tax return with the CRA, they are not eligible to sign up for the CRA direct deposit service through their financial institution, including ACU.
The direct deposit service is strictly for individuals using their SIN to register. The CRA has confirmed that the Canada Emergency Response Benefit (CERB) only supports SIN-based payouts and are not applicable to loans currently being provided for small businesses with a Business Number.
Fraud Prevention
Our members’ financial well-being is our top priority. You can verify that a payment has been received by checking your banking statement on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.
You can also confirm that the payment was sent by the CRA by logging into CRA's My Account.
ACU and the CRA will never send you an email, text or Interac e-Transfer link asking for your personal information to receive your benefit payment or refund. These are scams and taxpayers should never respond to these fraudulent communications or click on any of the links provided.
Direct deposit helps reduce the risk of mail fraud and delays caused by a postal disruption.
CRA Direct Deposit FAQs
What do ACU members need to know about CRA Direct Deposit and applying for the CERB?
Starting April 6, ACU members can use ACU Online Banking to enroll in the Canada Revenue Agency (CRA) Direct Deposit service for CRA payments – including payments to be received by eligible clients who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada.
Clients who are already registered for CRA Direct Deposit do not need to register again and only need to apply for CERB beginning April 6.
For questions and information about CERB, please visit the Government of Canada website
What about ACU members who are unable to bank online or through an app?
The CRA can still issue cheques for CRA payments. For any questions related to your CERB benefits, please contact the CRA directly at 1-800-959-8281.
Yes. You have two options:
- Use the How To guide located on this page to enroll into ACU Online Banking and then complete the CRA Direct Deposit Enrollment located in Account Services.
- You can visit the CRA website and sign up directly with the CRA via Direct Deposit Enrollment. For ACU digital enrollment, if you are unable to sign up on your own and need support, you can have one of our advisors call you by using our online booking tool. We encourage you to use our online booking tool as we’re trying to limit the number of people visiting our open branches and calling into our contact centre.
How long will it take to process my direct deposit enrolment or update through ACU?
Once you provide consent for your banking information to be shared with the CRA, your direct deposit information will be updated by your financial institution the following day. The CRA aims to process your direct deposit enrolment or information updates in one or two business days. Given the current environment, you may experience longer than usual processing times once the CRA receives your information from your financial institution.
How will I know that I have received my direct deposit payment from the CRA?
You can verify that the payment has been received by checking your banking transactions online on the account you used to sign up for direct deposit. Your payment amount will be deposited directly into the account.
You can also confirm that the payment was sent by the CRA by logging into CRA’s My Account.
We are temporarily offering up to 35 free Interac e-transfers per month in response to COVID-19
We want you to stay safe and help others to do the same as we work together to flatten the curve of COVID-19.
To help with your daily banking needs during this challenging time, and in an effort to reduce the use of physical cash during the COVID-19 outbreak, starting March 26, we are temporarily including up to 35 FREE Interac e-Transfers per month on eligible chequing and savings accounts. As in the past, you will be billed $1.00 immediately after each Interac e-Transfers you make and then rebated up to $35.00 of the Interac e-Transfer fees paid at the end of each month.
Which accounts qualify for the up to 35 free Interac e-Transfers per month?
Chequing:
- ACU Active
- ACU Digital
- ACU Light
- ACU Unlimited
- Basic Business
- Business 25
- Business 75
- Business 125
- Business 200
- Legal Per Trust
- Community Builder
- Lawyer/Real Estate Trust
- Line of Credit Chequing
Savings:
- Business High Rate Savings
- Business Savings
- Community High Rate Savings
- Everyday Savings
- High Rate Savings
- Lawyer/Real Estate Trust HIS
- Lawyer/Real Estate Trust Savings
- Monthly High Rate Savings
- Youth High Rate Savings
Use Interac e-Transfer to send, request or receive money safely and quickly.
All you need is an email address and your ACU account. As a sender, you don't need to worry about figuring out where the person banks and they won't know where you do your banking, because all account details and financial institutions are kept confidential. Whether you need to pay your share of the rent, need to ask a friend to pay you back for a purchase, or expect to receive a payment from a customer, we've got you covered.
Start using Interac e-Transfer today.
Interac e-Transfers are just one form of contactless transactions that offer a safe and practical solution for members in the current climate.
As more businesses are limiting cash transactions or accepting it only where no other method of payment is possible, contactless transactions can help you avoid the spread of COVID-19.
Most retailers who accept Interac also let you use a contactless debit or credit card or an enabled smartphone, so you don’t have to touch the payment terminal or handle cash. You’ve likely heard of this as Tap Payments.
At ACU, you can make contactless payments at a merchant’s location with your debit card, your ACU Collabria Visa Card, and you can set up Apple Pay, Google Payor Samsung Pay on your smartphone.
In addition, the ACU Mobile App and Online Banking are safe, easy and available 24-7.
During the course of the COVID-19 pandemic we need to learn to live and conduct business in ways that help prevent the spread of the virus. Using contactless transactions as often as possible is just one small way for you to help protect yourself, your family, and your community.
Stay healthy ACU Community!
®Interac e-Transfer are registered trade-marks of Interac Corp. Used under licence.
Avoid Contact When You Pay
We want you to stay safe and help others to do the same as we work together to flatten the curve of COVID-19. So we want to make sure you know there is a safer way to pay.
Aside from cleaning your smartphone and hands, contactless payments are a great way to reduce your exposure to harmful germs. More businesses are limiting cash transactions or accepting it only where no other method of payment is possible, so contactless payment methods are a safe option and can help you avoid the spread of COVID-19.
Most retailers who accept Interac also let you use a contactless debit or credit card or an enabled smartphone, so you don’t have to touch the payment terminal or handle cash. You’ve likely heard of this as Tap Payments.
At ACU, you can make contactless payments at a merchant’s location with your debit card, your ACU Collabria Visa Card, and you can set up Apple Pay, Google Pay or Samsung Pay on your smartphone.
If you want to make payments from the comfort of your own home, you can use Interac e-Transfer to transfer money to friends or family (Pro Tip: with Interac Autodeposit, set your e-transfers to auto-receive thus improving security and reducing the need to touch your phone). Of course you can pay your bills, transfer money between accounts, deposit cheques, and check account balances and transactions all from the comfort of your own home as well. The ACU Mobile App and Online Banking are safe, easy and available 24-7.
During the course of the COVID-19 pandemic we need to learn to live and conduct business in ways that help prevent the spread of the virus. Using contactless payments as often as possible is just one small way for you to help protect yourself, your family, and your community.
Stay healthy ACU Community!
Rest assured that all deposits are 100% guaranteed without limit by the Deposit Guarantee Corporation of Manitoba (DGCM). That means both the money you deposit and the interest you earn is safe and secure — up to any dollar amount.
The COVID-19 pandemic is affecting us all differently. With so much uncertainty, we will continue to remain focused on your financial health by providing you with personalized support. We’re here to help you by providing the following options:
Advice and Service Delivery Team:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Call your financial advisor or our contact centre to find the right advisor to help, and we can discuss what ACU programs are best for you and your financial future.
Personal Mortgage & Loan Support:
We will work with you to activate a deferral program of up to six months payments on your conventional and insured mortgages and non-mortgage loans.
If you’re looking to skip a payment on your loan or mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are.
Commercial Mortgage & Loan Support:
We will work with you to assess your business needs and determine the best options to provide relief. This could include the ability to defer payments or create an interest only payment to help your business.
Other Ways To Bank:
In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort of your home using our digital services:
Patience Please
We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.
- What is ACU doing about COVID-19 for the safety of staff and members?
Our priority is the safety and well-being of our employees and members. We continue to work closely with public health authorities to monitor the situation regarding COVID-19. Our branches and offices have added precautionary measures including enhanced cleaning protocols. We will continue to follow the guidance of public health authorities to make informed decisions. - What happens if my branch has to close?
In the event of a branch closure, a notice will be posted on the branch door. We will also update our list of all branches and whether they’re open/closed. To find the next closest location, simply visit our branch locator. - Are the branches safe to visit?
Our priority is the safety and well-being of our employees and members. We have increased the intensity of cleaning across our branches, and branch teams are executing on best practices recommended by public health authorities. In addition, all ACU employees have been asked to practice social distancing at work, Specifically:- Replacing interactions with colleagues and members with phone, email and other types of communication.
- Increasing interpersonal distancing.
- Minimizing prolonged (more than 10 minutes) contact between other individuals in public.
- Avoiding greetings that involve touching such as handshakes and hugs.
- Cleaning and disinfecting frequently used surfaces such as desks and counters and frequently touched objects such as pens, computers, doorknobs, phones, light switches and surfaces using a regular household cleaning spray or wipe.
- What do I do if I don’t want to visit a branch?
You can do most of your banking anytime, anywhere using ACU online banking, mobile banking, ATMs or telephone banking. If you’re not already using ACU’s digital services, you can get started today. - Why are my branch’s hours different from other branches?
With the temporary changes our open branches will all be moving to the same reduced hours to help reduce the opportunity for the spread of COVID19. Please check this webpage for current branch hours. - If ACU is moving more to remote working is my information still private?
At ACU we take our members’ privacy seriously. ACU and all employees will continue to follow procedures and policies that are in place to safeguard member information, which include procedures for when an employee is working remotely. All systems used by employees are secure. - How can I do my banking after branch hours?
You can do most of your banking anytime, anywhere using ACU online banking, mobile banking, ATMs or telephone banking. If you’re not already using ACU’s digital services, you can get started today. We can help you at our Contact Centre is 1-877-958-8588 or 204-958-8588 or email CU@ACU.ca. - Why is my branch closed during business hours? Is an employee sick?
ACU is committed to keeping vital banking services available to our members. By closing some branches, ACU will make sure that the branches which are open have adequate staff available. - How will ACU be helping members affected by COVID-19?
Our financial advisors know that members may have to make important financial and business decisions in the coming months, but they don’t have to do that alone. ACU members are encouraged to speak with their ACU financial advisor if they have any questions. - What about my travel insurance coverage?
CUMIS Travel Insurance is available. Effective March 11, 2020, CUMIS has determined Coronavirus to be a known event for Trip Cancellation and Trip Interruption. As a result, any Trip Cancellation or Trip Interruption claims related to Coronavirus will not be payable if your policy was purchased on or after March 11, 2020. Any member inquiries in regards to travel insurance should be directed to CUMIS (905) 632-1221 or Toll-Free: 1-800-263-9120. - What does the Canadian Government’s Economic Response Plan mean to me as an ACU member? Will it allow me to miss or skip a mortgage or loan payment?
Part of the Canadian government’s national plan is to encourage financial institutions to show flexibility in helping their customers whose personal or business finances are affected by COVID-19. We can confirm that before this announcement ACU already appreciated that in addition to your family’s health you would be concerned about your financial future.
Learn more about the how the Canadian Government’s plans affect here. - What if I have a Canada Mortgage and Housing Corporation (CMHC) loan through ACU?
The Canadian Government, through CMHC, is providing increased flexibility for homeowners facing financial difficulties to defer mortgage payments on homeowner CMHC-insured mortgage loans. If a member qualifies, CMHC will permit lenders to allow payment deferral beginning immediately. If you have questions or concerns, please contact your ACU financial advisor or our contact centre to find the right advisor to help you.
If you’re looking to skip a payment on your mortgage, you can book an appointment to speak with an ACU advisor here. Make sure to select the “Skip Payment” option in the “Borrow” menu. Our financial advisors will be able to explain what you need to consider and what your options are. - Where can members find current information?
Please keep checking back on this webpage for up-to-date information. Alternatively, you can check our Facebook and Twitter profiles.
We take the health of our members, employees, and community seriously. Kindly please reconsider entering branches if:
- You have a fever, coughing or difficulty breathing
- Have travelled abroad in the last 14 days
- Your Public Health Authority has identified you as a close contact of someone diagnosed with COVID-19
If you’re not able to enter our branches at this time, we offer a number of options to meet your financial needs from the comfort of your own home:
If you need additional assistance, we would be pleased to assist you. Please contact us via phone and email: https://assiniboine.mb.ca/About-Us/Contact-Us/
Click here for a list of our current branch hours.
We know you may have a lot of things to be concerned about with the heightened precautions over COVID-19, but banking shouldn’t be one of them. Our team is here to help you make sure your banking needs are taken care of – just like always.
Together
Our financial advisors know that you may have to make important financial and business decisions in the coming months, but you don’t have to do that alone. Please remember we’re here to help you make those decisions together. Use our contact centre to find the right advisor to help you, or connect with your regular financial advisor.
In our space
ACU has worked to increase our cleaning and sanitizing efforts throughout the company. We also have hand sanitizers at every door for your use as you enter and leave. You may not get the usual friendly hand shake, but you’ll get the same friendly smile at your branch.
Employee, member and community safety are top priority and given the unique circumstances we’ve been extra cautious. We are closely monitoring this evolving situation and are committed to providing regular updates. For the most up to date information regarding our hours and location availability check our website or social media (Facebook and Twitter).
From your space
You can always bank from the comfort of your home or office or where ever you are – using our digital services (mobile banking, online banking, telephone banking), or over the phone.
Please make good use of our digital online services that allow you to:
- View your accounts
- Send electronic money transfers
- Pay your bills
- Manage your investments
And if you’re not yet using digital services this may be a good time to let us help you get connected. Here’s a link to how to sign up for online banking.
The future
You may have questions about how the markets are affecting your personal or business investments. Put your mind at ease and call your ACU financial advisor or ACU branch manager if you are the least bit concerned. We can figure out the future together.
Rest assured that as an Assiniboine Credit Union member, all your deposits and interest are 100% guaranteed, without limit, by the Deposit Guarantee Corporation of Manitoba (DGCM). DGCM does not guarantee non-deposit instruments, such as common shares, surplus shares, preferred shares, mutual funds and self-administered RRSPs that are not deposits (e.g. equity shares, mutual funds).
Patience
We expect we’re going to be extra busy answering calls and emails for people who prefer not to come to a branch. Thank you for your patience, in advance. Our contact centre is 1-877-958-8588 or 204-958-8588 or email CU@ACU.ca.
Fraud
It’s at times like this that cyber thieves find opportunities to take advantage of the situation. Please remember ACU will never send you unsolicited emails or phone calls asking for passwords, PINs, credit card or account numbers. Don’t open attachments that come in an email or click on links that come from strangers. Protect your savings. If you are a user of e-Transfers, set up your account to take auto-deposits as that is the most secure way to accept funds to your account.
Protect your health
And above all protect your health. Join us in following the best advice of health agencies (Government of Canada, Government of Manitoba and World Health Organization) on how to stop the spread of COVID-19.
Business support
To coincide with the province loosening its COVID-19 public health orders, we will be adjusting some of our policies to align with current health recommendations while keeping our members, employees, and communities safe.
Effective Tuesday, March 15, masks will be strongly recommended but not mandatory for any in-branch visits or in-person meetings under 10 minutes. Any longer in-person visits, such as meeting with an advisor, will still need a mask at this time. In-person appointments are now available for booking, but if you prefer to meet with an advisor virtually, we will continue to offer virtual appointments for the foreseeable future.
We will no longer require our members and employees to social distance after March 15; however, we encourage you to do so whenever possible. Lastly, there will be no additional changes to branch hours since our last update on February 28. Please refer to this page for up-to-date branch hours.
As we have done all along, we will be continuing to monitor the pandemic situation closely over the coming weeks. Following the guidance of public health indicators, we will continue to adjust our policies as it is safe to do so.
Other Ways to Bank:
For your convenience and comfort, we continue to encourage you to bank where you are by using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 204.958.8588 (toll-free only available in North America 1.877.958.8588) or email us at cu@acu.ca. We appreciate your patience in advance.
Our Collective Health:
We continue to monitor the situation and follow the recommendations of Manitoba Health. As this issue evolves, we remain committed to keeping you informed; we'll share more updates as we have them. Above all, please stay safe.
As the province begins to lift some restrictions and resume in-person activities, we have continuously monitored this situation and cautiously decided to expand our hours of operation.
Effective Monday, February 28, branches with previously-reduced Saturday hours will be reopening to in-person service on Saturdays, and the West Broadway branch will re-open from Monday to Friday. There will be no change to the reduced Monday-Friday hours at this time.
Over the past month, Winnipeg branches have reduced operating hours to assist in our efforts to reduce the spread of COVID-19. Consistent with decisions throughout the pandemic, ACU has considered both internal and external factors in the decision to expand hours. There will be no immediate changes to other protocols in place at this time.
Please refer to this page for up-to-date branch hours.
Winnipeg Branches with Updates:
The following branches will continue to operate from 9:30 a.m. to 5:00 p.m on Monday to Friday and Saturday from 9:30 a.m. to 4:00 p.m.
EAST
- Henderson – 655 Henderson Hwy.
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St.
- McGregor - 360 McGregor St.
SOUTH
- Pembina - 2659 Pembina Hwy. at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Rd.
WEST
- Charleswood – 5930 Roblin Blvd.
- Portage at School Rd – 3217 Portage Ave.
- St. James – 694 St James St.
- Tuxedo – 620 Sterling Lyon Pkwy.
Winnipeg Branches with No Changes:
The following branches will continue operating Monday to Friday from 9:30 a.m. to 5:00 p.m.
- True North Advice Centre – Suite 100 - 223 Carlton St.
Northern Branches:
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or Business Advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don't have to do that alone. ACU will continue to work with you to provide flexible solutions to manage these challenges together. We encourage members to use our mobile app or online banking for transactions when possible. Set up your advice meeting here.
Other Ways to Bank:
To keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca. Thank you for your patience in advance.
Our Collective Health:
These measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of seniors, children in daycare or school, and other family members who need them. As this issue evolves, we remain committed to keeping you informed; we’ll share more updates as we have them. Above all, please stay safe.
We continue to anticipate a potential increase in absences connected to illness and isolation requirements, and our branches will remain operating under our reduced hours and temporarily closing some of our branches to the public on Saturdays only, until further notice.
In addition, for the safety of our staff and members, the West Broadway branch will remain temporarily closed. ATM and Night Deposit services will remain available to members during this closure, and members can visit the True North Advice Centre for additional support.
Branches with reduced hours will resume regular hours based on current health situation at that time. Please refer to this page for up-to-date branch hours.
Winnipeg Branches Closed to the Public on Saturdays:
The following branches will be reducing their hours and will not be open to the public on Saturdays:
EAST
- Henderson – 655 Henderson Hwy.
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St.
- McGregor - 360 McGregor St.
SOUTH
- Pembina - 2659 Pembina Highway at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Rd.
WEST
- Charleswood – 5930 Roblin Blvd.
- Portage at School Rd – 3217 Portage Ave.
- St. James – 694 St James St.
- Tuxedo – 620 Sterling Lyon Pkwy.
All branches above will be open Monday to Friday from 9:30 a.m. to 5:00 p.m. and on Saturday from 9:30 a.m. to 4:00 p.m. for advice appointments only (virtual, phone or in-person).
Winnipeg Branches with no Changes in Branch Hours:
The following branches will continue operating Monday to Friday, 9:30 a.m. to 5:00 p.m.
- True North Advice Centre – Suite 100 - 223 Carlton St.
Northern Branches:
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or Business Advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will continue to work with you to provide flexible solutions to manage these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transactions, but we encourage members to use our mobile app or online banking for transactions when possible. Set up your advice meeting here.
Other Ways to Bank:
To keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca. Thank you for your patience in advance.
Our Collective Health:
These measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of seniors, children in daycare or school, and other family members who need them. As this issue evolves, we remain committed to keeping you informed; we’ll share more updates as we have them. Above all, please stay safe.
To help reduce the spread of COVID-19, and in anticipation of a potential increase in absences connected to illness, isolation requirements, and parents facing homeschooling, we will be reducing branch hours and temporarily closing some of our branches to the public on Saturdays only. These changes will be effective from Tuesday, January 11, 2022, until Saturday, February 5, 2022.
In addition, for the safety of our staff and members, the West Broadway branch will be temporarily closed, effective immediately. ATM and Night Deposit services will remain available to members during this closure, and members can visit the True North Advice Centre for additional support.
Branches with reduced hours will resume regular hours on Monday, February 7, 2022, subject to the current health situation at that time. Please refer to this page for up-to-date branch hours.
Winnipeg Branches Closed to the Public on Saturdays:
The following branches will be reducing their hours and will not be open to the public on Saturdays:
EAST
- Henderson – 655 Henderson Hwy.
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St.
SOUTH
- Pembina - 2659 Pembina Highway at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Rd.
WEST
- Charleswood – 5930 Roblin Blvd.
- Portage at School Rd – 3217 Portage Ave.
- St. James – 694 St James St.
- Tuxedo – 620 Sterling Lyon Pkwy.
All branches above will be open Monday to Friday from 9:30 a.m. to 5:00 p.m. and on Saturday from 9:30 a.m. to 4:00 p.m. for advice appointments only (virtual, phone or in-person).
Winnipeg Branches with no Changes in Branch Hours:
The following branches will continue operating Monday to Friday, 9:30 a.m. to 5:00 p.m.
- True North Advice Centre – Suite 100 - 223 Carlton St.
Northern Branches:
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or Business Advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will continue to work with you to provide flexible solutions to manage these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transactions, but we encourage members to use our mobile app or online banking for transactions when possible. Set up your advice meeting here.
Other Ways to Bank:
To keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your Patience, Please:
We are working hard to answer all your questions. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca. Thank you for your patience in advance.
Our Collective Health:
These measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of seniors, children in daycare or school, and other family members who need them. As this issue evolves, we remain committed to keeping you informed; we’ll share more updates as we have them. Above all, please stay safe.
To help reduce the spread of COVID-19 and in anticipation of increasing absences connected to illness, isolation requirements and parents who are once again faced with home schooling, we will be reducing branch hours and temporarily closing some of our branches - on Saturdays only - to the public. These changes will be effective Tuesday, January 11, 2022 until Saturday, February 5, 2022.
Branches with reduced hours will resume back to regular hours on Monday, February 7, 2022, subject to the current health situation at that time. Please refer to this page for up-to-date branch hours.
Winnipeg branches closed to the public on Saturdays
The following branches will be reducing their hours and will not be open to the public on Saturdays:
EAST
- Henderson – 655 Henderson Hwy
- Regent – 1609 Regent Ave. West at Lagimodiere Blvd.
NORTH
- Garden City – 2211 McPhillips St. at Kingsbury Ave.
- Rivergrove – 2567 Main St
SOUTH
- Pembina - 2659 Pembina Highway at Bairdmore Blvd.
- St. Vital – 1210 St. Mary's Road
WEST
- Charleswood – 5930 Roblin Blvd
- Portage at School Rd – 3217 Portage Ave
- St. James – 694 St James St
- Tuxedo – 620 Sterling Lyon Parkway
These branches will be operating with the following hours:
- Monday to Friday - 9:30 a.m. to 5:00 p.m.
- Saturday – 9:30 a.m. to 4:00 p.m. (advice appointments only – virtual, phone or in-person)
Winnipeg branches with no changes in branch hours
The following branches will continue operating Monday to Friday, 9:30 a.m. to 5:00 p.m.
- West Broadway – 640 Broadway
- True North Advice Centre – Suite 100 - 223 Carlton St
Northern branches
Our northern branches in Gillam and Thompson will continue to operate under regular hours.
Personal or business advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will continue to work with you on to provide flexible solutions to manage through these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transactions, but we encourage members to use our mobile app or online banking for transactions when possible.
Set up your advice meeting here.
Other ways to bank
In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Your future
We appreciate that in addition to your family’s health you are concerned about your financial future.
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together. Please book an appointment with your financial advisor or our Member Communication Centre to find the right advisor to help and we can discuss what ACU programs are best for you and your financial future together.
Your patience please
We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca.
Our collective health
All of these measures are designed to support national efforts to minimize social contact while also respecting our employees who, like you, are balancing the needs of aging parents, children who are no longer in daycare or school due to closures, or family members who need them.
As this issue evolves, we remain committed to keeping you informed. We’ll share more updates as we have them. Above all, please stay safe.
In response to the increasing concerns with COVID-19 and the Omicron variant in our community, ACU is introducing a number of changes to support the safety of employees and members.
The COVID-19 pandemic continues to evolve and with growing concerns around the Omicron variant, we are committed to providing service and advice to our members while ensuring the safety of the communities in which we live and work.
We want to assure you that as we continue to remain focused on helping you achieve your financial health goals, we have measures in place to continue to provide you with personalized support. We’re here to help you by in the following ways:
Personal or business advice:
Our financial advisors know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. ACU will work with you on an individual basis to provide flexible solutions to manage through these challenges together.
Until further notice, all meetings booked with a financial advisor will happen virtually or over the phone. The branches will remain open for transaction, but we encourage members to use our mobile app or online banking for transactions when possible.
Click here to set up your advice meeting.
Other ways to bank:
In an effort to keep our members and employees as safe as possible, we strongly encourage you to bank from the comfort and convenience of your home using our digital services:
Patience please:
We are working hard to answer all your questions. Thank you for your patience, in advance. You can reach us at 1-877-958-8588 or 204-958-8588 or email us at cu@acu.ca.
The CEBA Application Period Has Been Extended
Applicants now have until June 30, 2021 to apply for a $60,000 CEBA loan or the $20,000 expansion at their financial institution.
- As of December 4, 2020, CEBA loans for eligible businesses will increase from $40,000 to $60,000.
- Applicants who have received the $40,000 CEBA loan may apply for the $20,000 expansion, which provides eligible businesses and non profit organizations with an additional $20,000 in financing.
- All applicants have until June 30, 2021, to apply for the $60,000 CEBA loan or the $20,000 expansion.
- Find out if you qualify for CEBA through the Government of Canada’s website: https://verify-verifier.ceba-cuec.ca/
- To apply for the CEBA loan expansion program at Assiniboine Credit Union, please contact your local branch or email us at business@acu.ca
- If you have questions after checking your status online, please contact the CEBA Call Centre at 1-888-324-4201. An agent will return your call between Monday and Friday from 10:00 a.m. to 9:00 p.m. EST.
- For additional information relating to the CEBA program, please visit: https://ceba-cuec.ca/
For more information on the CEWS click here.
- Before you apply for CEWS, please read this information
- Information on how to apply can be found here
Business Members can now use ACU Online Banking to sign up for direct deposit for CRA payment such programs as the Canada Emergency Wage Subsidy (CEWS).
By enrolling for CRA Direct Deposit, all amounts paid to you by the CRA will be automatically deposited into your bank account
How to sign up for direct deposit:
- you can sign up for CRA direct deposit using your desktop or laptop by visiting ACU’s Online Banking – My Accounts – Account Services – Set up CRA Direct Deposit.
- You can also sign up for direct deposit through My Account or by using the MyCRA and MyBenefits CRA apps from your mobile device, or through ACU. For more information and ways to enroll for direct deposit, go to canada.ca/cra-direct-deposit.
- To be eligible to enroll for CRA direct deposit for businesses, your business must have a valid 15 digit business number and one of the following CRA program accounts:
- RT – Goods and Services Tax/Harmonized Sales Tax
- RP – Payroll
- RC – Corporate Income Tax
For additional help, we’ve included some how to steps in this pdf.
Important to note:
- If you are already registered for CRA Direct Deposit, you don’t need to register again unless you want to update your banking information. You can verify your direct deposit information through CRA’s online self-service portal at My Account.
- Once you provide consent through ACU for your banking information to be shared with the CRA, your direct deposit information will be updated the following day.
As the COVID-19 pandemic continues to evolve, we want to assure you that we are doing everything we can to support your business through these challenging times. The health and well-being of our members, staff and the community is our top priority, and because of this, we made some changes to how members and staff interact.
We have temporarily closed both the Business Financial and Community Financial Centres at our 200 Main location. Although the doors may be closed, staff are still working and able to serve you over the phone and via email.
Our Business and Community Account Managers know that you may have to make important financial decisions in the coming months, but you don’t have to do that alone. We will work with you to assess your business needs and determine the best options to provide relief. This could include the ability to defer commercial loan and mortgage or create an interest only payment to help your business.
Check our Business Financial Centre and our Community Financial Centre web pages for detailed contact information. We are working hard to answer all your questions, and we thank you for your patience in advance. If you are unable to reach your Account Manager, please leave a message and we will get back to you as quickly as they can.
The Government of Canada has announced its Business Credit Availability Program (BCAP) that includes measures to help ease the impact of COVID-19 on business activity. You can access the details on BCAP on the Government of Canada website or contact us and we can review them with you.
For the latest COVID-19 business updates by the Government of Canada, visit Resources for Canadian Businesses: COVID-19 and Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses.
If you have urgent questions or need financial support, you can reach us at 1-877-958-8588 or 204-958-8588 or email us at CU@ACU.ca.
